Privacy Policy

Effective Date: April 16, 2026

Tram AI (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gettramai.com (the “Site”) and use our services.

By using our Site and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Business name

  • Appointment details

  • Any other information submitted through forms, calls, or messages

Communication Data

When interacting with our AI systems, we may collect:

  • Call recordings and transcripts

  • SMS or chat messages

  • Customer inquiries and responses

Automatically Collected Information

When you visit our Site, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the Site

  • Referring URLs

Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze website traffic.

2. How We Use Your Information

We use your information to:

  • Provide and operate our AI automation services

  • Answer calls, respond to messages, and book appointments on your behalf

  • Improve our systems and AI performance

  • Communicate with you about services, updates, or support

  • Send marketing communications (you may opt out at any time)

  • Comply with legal obligations

3. AI Processing and Automation

As part of our services, your data may be processed by artificial intelligence systems to:

  • Understand and respond to customer inquiries

  • Automate scheduling and workflows

  • Generate responses and summaries

This may include processing by third-party AI providers listed below.

4. Third-Party Service Providers

We use trusted third-party providers to operate our services. These providers may process your data on our behalf:

Automation & Infrastructure

  • Make (Make.com) – for workflow automation and data processing between systems

Communications

  • Twilio – for phone calls, SMS messaging, and communication services

  • Vapi – for AI-powered voice call handling and call automation

Artificial Intelligence Providers

  • OpenAI – for natural language processing and AI-generated responses

  • Anthropic – for AI processing and conversational intelligence

Analytics & Business Tools

  • Google (e.g., Google Analytics, Google Workspace) – for website analytics, email, and business operations

These providers may store and process data in accordance with their own privacy policies. We take reasonable steps to ensure they meet appropriate privacy and security standards.

5. How We Share Information

We do not sell your personal information.

We may share your information:

  • With the third-party providers listed above to deliver our services

  • When required by law, regulation, or legal process

  • To protect our rights, users, or business operations

6. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Some of our third-party providers may store or process data outside of Canada, including in the United States.

By using our services, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Improve AI systems and workflows

  • Comply with legal obligations

You may request deletion of your data at any time (see Section 10).

9. Your Rights (Canada)

If you are located in Canada, you have the right to:

  • Access your personal information

  • Request corrections

  • Withdraw consent (where applicable)

  • Request deletion of your data

10. Requesting Access or Deletion

To request access to or deletion of your personal information, contact us at:

Email: tram@gettramai.com

We will respond within a reasonable timeframe.

11. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

Tram AI
Email: tram@gettramai.com
Website: gettramai.com